Terms and Conditions:
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. Please note that merchandise presented on UrbanHand.com occasionally may no longer be available at the time of purchase and that the respective prices may have changed.
You will receive an email acknowledging the details of your order once your order has been placed. We reserve the right to cancel your order and refund your card after an order has been placed at our discretion. Once your order has been accepted you will be notified via email that your order has been shipped. We will not be liable to you or any third party by reason of editing any materials or content on the Site, for refusing to process a transaction or unwinding or suspending any transaction after processing has begun. In the event that we are out of stock of an ordered product, you will be notified, at which time you can choose a substitute product of the same value or you can choose to take a refund for the unfulfilled order.
All prices on our website are VAT inclusive.
All items for delivery to Ireland and the UK qualify for free Standard Delivery. There is the possibility of adding registered delivery for an additional €4.00 on checkout. Shipping charges to the rest of the world can be seen when you choose your location on checkout and these will be sent by registered post.
If you choose Standard Delivery, Urban Hand cannot accept responsibility for items not delivered after we have informed you of dispatch, and in the event of an order not being delivered, no refunds wil be offered.
We accept credit and debit card payment. We accept Visa, MasterCard, American Express and Discover.
Payment Card Security
Urban Hand use Paypal Express Checkout to process all payments. This allows you to purchase from Urban Hand even if you do not have a Paypal account. Paypal is one of the largest online payment processing companies in the world and offers increased security for you as your card details are not revealed to any 3rd party.
Returns and Exchanges
If you are not completely satisfied with your purchase you may return it to us within 7 days of the item being received by you. Items received outside this timeframe will be accepted for refund consideration at the discretion of Urban Hand. All returns must be packaged securely and shipped via a prepaid, insured and traceable method in order to ensure a safe delivery. Items must be received in their original condition and with all the tags attached. Items that have been damaged, altered, worn, washed or dry cleaned by the customer will not be accepted and will be returned. Defective items must be returned to us within 7 days of delivery for exchange or refund. Once we receive your item and the defect has been verified by a member of our staff, we will process a refund or send a replacement within 7 days. You will receive an email confirmation from Urban Hand as soon as your return or exchange has been processed. All returns or exchanges must be accompanied by a printed letter detailing the reason for the return or exchange request. Shipping charges for returns, except in the case of confirmed defective product are non-refundable. Please enclose a printed note stating your contact details and reason for returning the item.
All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of Urban Hand or its content suppliers and is protected by International copyright laws. The compilation of all content on this site is the exclusive property of Urban Hand and is protected by International copyright laws.
The Urban Hand name and logo are trademarks, owned by Urban Hand Limited. Unauthorised use of the name or logo are prohibited.
Disclaimer, Limitation of Liability and Indemnity
Terms and Conditions
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